Getting your money back for a plan or a section.
Changed your mind? We refund the full price of a plan or a section within 14 days of buying it, whatever has been used, and you do not need to give a reason. This is the same for a person and for a business.
Write to info@sposera.com from the email address you bought with, or give us the order number from Paddle’s receipt. You can also ask Paddle directly at paddle.net, where the receipt’s details find the order. Paddle.com, our reseller and merchant of record, makes the refund.
Paddle returns the money to the card or account you paid with. How soon it shows depends on your bank or card provider.
A refunded plan takes the wedding back to what it had before that purchase, and a refunded section closes again once the free trial is over. Nothing you entered is deleted: it is kept, as in any closed section, and opens again if you buy later.
When you move up, you pay the difference plus a small fee for changing plans. Each payment is refunded on its own, within 14 days of that payment.
After that we do not refund, except where the law requires it — for example, if the service did not work as described. This does not limit any right you have under consumer law.
Questions about refunds can be sent to info@sposera.com.